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In the USA, call us toll free at
1-800-553-9034 In the USA call in New York +1-718-619-8141 In the USA call in LA +1-213-784-1023 In Australia call in Sydney +61-02-8011-3021 In Russia call us at +7-812-570-6342 In the UK call in London +44 020 8816 7270  In the UK: +44 020 7871 5038  In Finland:+358 9 231 64634  In Sweden: +46 8 559 21 089  In Denmark: +45 36 95 37 78
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Central Moscow hotels are also available through our online booking engine. To learn more browse our site dedicated to Central Moscow hotelsReserve rooms in Moscow hotels at huge discounts. Choose from a wide selection of hotels in Moscow in Moscow Russia.FAQ for Moscow Hotels Guests - questions and answersTravel to Russia comes with lots of questions!!! Please click on the question and you will be taken to the answer below or just browse this section. If something is still not clear or if you have additional questions, please contact us for help or contact your order manager. Visas
Q.: How do I get a Russian visa? A.: We can send you a visa invitation (sometimes called a voucher) – the main document that you need to apply for a Russian visa. The invitation is needed when you submit your visa application forms at the Russian Consulate in your country. For the application forms, see the visa section of our site where you can download them and learn more about the process of applying. You can either mail in the forms or visit the Consulate in person. We can issue the visa invitation during 1-2 working days. If you need your visa invitation urgently, we can issue and send it to you on the same day. We usually send scanned versions of the invitations by email but can also send them by fax. Sometimes, Consulates in certain countries require the original invitation. In this case, we can mail you the original by Federal Express or by a cheaper but slower service (via Finland) called West Post. Please check with the Consulate to know if you need the original. Postage is an extra charge. Q.: What documents are required to receive a Russian visa? A.: Usually the documents consist of: your original passport, 1-2 passport photos, 1-2 Russian visa application forms, an HIV test if you are applying for a business visa (tourist visa applications do not require this) and of course, the visa invitation (voucher) – this is the document that we can supply you with. However, to be 100% sure of what documents are necessary at specific Consulates, we suggest that you contact the Consulates directly. You can find a listing of phone numbers and addresses either on this website or the site www.russianconsulate.org. Q.: Is it possible to order Russian visa support documents 6 months or more in advance of applying to the Russian Consulate for the visa? A.: Yes, you can make an order on our web-site in advance. Our tourist visa invitation will be valid for more than 6 months (with business invitations, we can only issue you a visa within 45 days of your planned arrival in Russia). But it is important that you actually apply to the Consulate within 4 months of your arrival in Russia – for example, trying to apply at the Consulate 6 months in advance is usually a problem. Q.: I want to enter Russia from China (via the Trans-Siberian train). Can I apply for a visa at the Russian Consulate or Embassy in Beijing, China? A.: You can apply for a Russian Visa in all countries in which a Russian Consulate is located. It does not depend on your nationality. But please remember to check the specific visa requirements at the Consulate in the country where you will be applying (sometimes they require the original visa invitation rather than accepting a fax or scanned copy). Q.: Do I have to register my visa when in Russia? A.: Please note, that all foreigners staying in Russia for more than 3 working days, must have their Russian visas registered for the entire period of their stay. You must register on the day of your arrival or you may be required to pay fines or may experience trouble when leaving the country. Our company can provide registration service. Payment Q.: I would like to use your services but at the moment I can’t pay with my credit card. Can I use someone else’s credit card? A.: For security reasons we prefer that people pay for our services with their own credit cards. However, it is possible to have someone else pay for you if this person fills in, signs and sends us a credit card authorization form (please, ask our managers to send you authorization form). Q.: I want to pay by bank transfer. Please advise the best way. A.: If you’d like to pay by bank transfer please contact us and we will send you an invoice with our bank details. All bank transfers should be made at least 21 days before your check – in date. Q.: Do you add additional fees for payments by credit cards? A.: Because of specific taxes and banking costs, we charge an additional 5% service fee for credit card payments by Diners and American Express Cards. Q.: Can I pay by credit card for the balance of your services when I arrive in Russia? A.: For hotels and visas, we require 100% prepayment by credit card at the time of booking the service, for apartments we frequently only require a deposit which is a percentage of the cost of your stay usually ranging between 15% - 50%. We then require that the unpaid balance for the service be paid in cash at check in. If you are worried about carrying large quantities of cash in Russia, you may just want to use an ATM machine near our office. Hotel booking Q.: What documents do I need to check into a Russian hotel? A.: The hotel confirmation voucher that our company sends to you and your passport are enough. The most important information in your voucher is the confirmation number. So even if you don’t have a voucher but know the confirmation number, this is usually enough. However, please note that many mini-hotels in St. Petersburg do not issue reservation numbers, in this case, use your first and last name. Q.: How will my hotel confirmation voucher or visa support letter be delivered to me? A.: We can either send it to you by email (as an attached file) or by fax – original hotel confirmations are not needed, copies are fine. For visa invitations, if the original is needed, we can mail it to you by Federal Express or through West Post (a slower service that works via Finland). Q.: Is it possible for 2 people to stay in a single room? A.: Unfortunately this is not possible. Only one person can be accommodated in a single room. This room is intended for single use only. Q.: Is it possible to request a no-smoking room? A.: In some hotels this is possible but not in all of them – this is a situation very specific to Russia. Please ask us in the comments section of your inquiry form and we will do our best but in Russia, it is not guaranteed. Transfers Q.: Where and by whom will I be met for my transfer? A.: You will be met by a driver holding a sign with your name on it. If you arrive on an International flight, you will be met at the airport exit. If you arrive by train you will be met near your carriage (you should tell us the number of the carriage) or at the head of the train if you have not indicated your carriage. Q.: How long will the driver wait for me? A.: Airport pickup The driver will wait for free up to 1 hour. If wait is more than 1 hour, for each additional half hour, 6 EURO will be charged. Train Station pickup The driver will wait for free up to half an hour. If wait is more than half an hour, for each additional half hour, 6 EURO will be charged. Pick up from Apartment or Hotel The driver will wait for free up to 15 minutes. If wait is more than 15 minutes, for each additional half hour, 6 EURO will be charged. The driver will wait up to 2 hours. If the client does appear within this time frame or does not for any other reasons use the ordered transfer services at the time specified in the order, the order will be considered fulfilled and no refund will be available. Cancellation of transportation must be advised not less than 3 working days before the date of execution. Offering the best of hotels in Moscow Russia, from 2 star Moscow hotels to 5 star Moscow hotels. Discounts at all of our hotels in Moscow. Hotel Moscow discounts equal up to 50% off rack rates. | |||||||||
